Poly Voyager Focus 2 UC Manual: A Comprehensive Guide
This comprehensive manual details the Poly Voyager Focus 2 UC headset, covering setup, operation, troubleshooting, and frequently asked questions for optimal performance.
The Poly Voyager Focus 2 UC is a premium smart wireless headset engineered for the modern hybrid workforce. Designed to deliver exceptional audio quality and comfort, this headset seamlessly integrates into any work environment, whether at home, in the office, or on the go. It builds upon Poly’s established line of stereo Bluetooth headsets, incorporating advanced features like Advanced Digital Hybrid Active Noise Cancellation (ANC) to minimize distractions and enhance focus.
This headset is available in models optimized for standard UC applications and dedicated Microsoft Teams softphone use. The Voyager Focus 2 prioritizes clear communication, intuitive controls, and a comfortable fit for extended wear. This manual provides detailed instructions on setting up, configuring, and maximizing the capabilities of your Poly Voyager Focus 2 UC headset, ensuring a productive and connected experience.
What’s in the Box?
Upon opening your Poly Voyager Focus 2 UC package, please verify that the following components are included. This ensures you have everything needed for a successful setup and optimal performance. The box should contain the Poly Voyager Focus 2 UC headset itself, a Bluetooth USB adapter – essential for connecting to computers lacking built-in Bluetooth capabilities.
Additionally, you’ll find a USB-C to 3.5mm audio cable, allowing for wired connection options when preferred or required. A USB-C charging cable is also included for powering up the headset. Finally, a carrying case is provided for safe storage and portability during travel. Should any items be missing, please contact Poly customer support immediately for assistance and replacement options.
Headset Overview: Buttons and Indicators
The Poly Voyager Focus 2 UC headset features intuitively placed buttons and clear indicators for seamless control. Key functionalities are readily accessible without needing to consult the manual constantly. You’ll find dedicated buttons to power the headset on/off, adjust volume levels up or down, and manage calls – answering, ending, or rejecting incoming connections.
A Microsoft Teams button (available on Teams models) allows for instant access to the Teams application. LED indicators provide visual cues regarding power status, pairing mode, call activity, and ANC functionality. Understanding these indicators is crucial for monitoring headset operation and troubleshooting potential issues. Familiarize yourself with their meanings for a streamlined user experience.
Power and Pairing Button Functionality
The power and pairing button on the Poly Voyager Focus 2 UC is multi-functional, initiating several key headset operations. To power on, slide the switch away from the ‘off’ position; the headset will audibly indicate activation and enter pairing mode, flashing red and blue LEDs. This visual cue signals readiness for connection.
Holding the button initiates Bluetooth pairing with devices. Utilizing Poly Lens, you can initiate pairing through the application interface, selecting “Pair Device” from the settings menu. The button also controls power cycling, essential for troubleshooting. Understanding its dual role – powering on and initiating pairing – is fundamental to headset operation and connectivity.
Volume Control Buttons
The Poly Voyager Focus 2 UC features dedicated volume control buttons for precise audio adjustments. Located conveniently on the headset, these buttons allow users to easily increase or decrease the audio level during calls, music playback, or while utilizing voice prompts. A simple press of the ‘+’ button raises the volume, while pressing the ‘-’ button lowers it.
These controls function independently of the connected device’s volume settings, providing granular control directly through the headset. Adjusting volume is intuitive and responsive, ensuring a comfortable listening experience. Mastering these buttons is crucial for optimizing audio clarity and personalizing sound preferences during various usage scenarios.
Microsoft Teams Button (Teams Model Only)
The Poly Voyager Focus 2 UC Teams model incorporates a dedicated Microsoft Teams button for streamlined communication. This button provides instant access to Teams functionalities, simplifying call control and collaboration. A single press typically initiates or answers a Teams call, while a long press may activate voice assistant features within the Teams environment.
This dedicated button enhances productivity by eliminating the need to navigate to the Teams application on your computer or mobile device. It’s designed for users heavily reliant on Microsoft Teams for daily communication. Functionality may vary based on Teams updates and configurations, but generally offers quick access to core Teams calling features.
Powering On/Off and Basic Operations
To power on the Poly Voyager Focus 2 UC, slide the power switch away from the ‘off’ position. You’ll hear an audible cue and the headset LEDs will illuminate, indicating it’s powering up and ready for pairing. To power off, slide the switch back to the ‘off’ position until you hear a confirmation tone.
Basic operations include adjusting the volume using the dedicated volume control buttons. These buttons allow you to increase or decrease the audio level to your preference. Additionally, you can adjust voice prompt volume for clearer guidance. Making and taking calls is intuitive, with dedicated controls for answering, ending, and rejecting incoming calls.
Bluetooth Pairing and Connecting Devices
Pairing the Poly Voyager Focus 2 UC is straightforward. For mobile devices, ensure Bluetooth is enabled on your phone, then put the headset into pairing mode by sliding the power switch until the LEDs flash red and blue. Select “Voyager Focus 2” from your device’s Bluetooth list.
To pair with a computer via the Bluetooth USB adapter, first, put the adapter into pairing mode using the Poly Lens application – navigate to the settings and select “Pair Device”. Then, initiate pairing on the headset as described above. Once connected, the headset will remember paired devices for future use, automatically reconnecting when in range.
Pairing with a Mobile Device
Establishing a Bluetooth connection with your mobile device is a simple process. Begin by ensuring Bluetooth functionality is activated on your smartphone or tablet. Next, power on the Voyager Focus 2 UC and slide the power switch away from the “off” position until you observe the headset’s LEDs flashing in alternating red and blue – this indicates pairing mode.
On your mobile device, initiate a Bluetooth scan. From the list of available devices, select “Voyager Focus 2”. The headset will then connect, and a confirmation message will typically appear on your device. Subsequent connections will occur automatically when the headset is powered on and within Bluetooth range.
Pairing with a Computer via Bluetooth USB Adapter
To connect your Voyager Focus 2 UC to a computer using the included Bluetooth USB adapter, first, insert the adapter into an available USB port. Ensure the adapter’s drivers are installed correctly; Poly Lens can assist with this process. Power on the headset and slide the power switch until the LEDs flash red and blue, signifying pairing mode.
Within the Poly Lens Desktop Application, navigate to the device pairing section (often represented by three blue dots). Select “Pair Device” and choose “Voyager Focus 2” from the list of available devices. The application will guide you through the final steps of the pairing process, establishing a stable Bluetooth connection between your headset and computer.
Understanding LED Colors and Status
The LEDs on your Poly Voyager Focus 2 UC provide crucial information about the headset’s status. A flashing red and blue light indicates pairing mode, ready to connect to a new device. A solid blue LED signifies a successful Bluetooth connection. Flashing blue suggests the headset is actively searching for a previously paired device.
During calls, a solid white LED confirms an active call. Red flashing during a call may indicate a muted microphone. When charging, the LED will illuminate amber, transitioning to green once fully charged. Refer to the Poly Lens application for detailed explanations and troubleshooting guidance regarding specific LED behaviors.
Active Noise Cancellation (ANC) Features
The Poly Voyager Focus 2 UC incorporates advanced digital hybrid Active Noise Cancellation (ANC) technology. This feature significantly reduces distracting background noise, enhancing call clarity and providing an immersive listening experience. ANC is particularly beneficial in busy office environments or while traveling.
To utilize ANC, simply power on the headset; it activates automatically. You can customize ANC settings via the Poly Lens Desktop Application, adjusting the level of noise cancellation to suit your surroundings. The Voyager Focus 2’s ANC optimizes sound quality for both music and voice calls, ensuring a professional audio experience.
Using Sensors: Wear Detection and More
The Poly Voyager Focus 2 UC utilizes intelligent sensors to enhance user experience and functionality. A key feature is wear detection; the headset automatically answers calls when placed on your head and pauses audio when removed, streamlining communication. These sensors also contribute to power management, optimizing battery life by activating sleep mode when the headset isn’t in use.
Beyond wear detection, the sensors work in conjunction with the Poly Lens Desktop Application, providing data and customization options. Users can adjust sensor sensitivity and configure specific actions based on headset status. This ensures a personalized and efficient user experience, adapting to individual preferences and work styles.
Making and Taking Calls
The Poly Voyager Focus 2 UC simplifies call management with intuitive controls. To answer an incoming call, simply place the headset on your head – wear detection automatically answers it. Alternatively, press the designated call button. To end a call, press the same button again. Making calls depends on the connected device; use voice commands with your smartphone or initiate calls directly from your computer’s softphone application.
For Microsoft Teams models, a dedicated Teams button allows quick access to Teams functionalities. The headset seamlessly integrates with various unified communication platforms, ensuring clear audio quality and reliable connectivity. Adjust volume using the volume control buttons for a comfortable listening experience during calls.
Adjusting Voice Prompt Volume
The Poly Voyager Focus 2 UC provides audible voice prompts for status updates and guidance. Adjusting the volume of these prompts ensures they are clearly audible without being disruptive. While specific instructions may vary slightly depending on firmware versions, generally, volume adjustment is linked to the main volume controls.
Pressing the volume up or down buttons during a voice prompt often controls its volume independently. Some models may require accessing the Poly Lens Desktop Application for more granular control. Within the application, navigate to headset settings to find the voice prompt volume slider. Experiment to find a comfortable level that suits your environment and preferences.
Poly Lens Desktop Application Integration
The Poly Lens Desktop Application significantly enhances the functionality of your Voyager Focus 2 UC headset. This software allows for comprehensive headset management, firmware updates, and personalized settings adjustments. Download and install Poly Lens from the Poly website to unlock its full potential.
Through Poly Lens, you can pair devices, customize button functions, adjust audio settings, and monitor headset performance. The application provides a user-friendly interface for managing multiple Poly devices. Specifically, for pairing a Bluetooth USB adapter, Poly Lens guides you through the process by selecting “Pair Device” from the settings menu. Regular updates via Poly Lens ensure your headset benefits from the latest features and improvements.
Troubleshooting Common Issues
Experiencing issues with your Poly Voyager Focus 2 UC? This section addresses common problems and their solutions. If the headset fails to power on, ensure it’s adequately charged. For pairing difficulties, verify Bluetooth is enabled on both devices and attempt the pairing process again using Poly Lens.
If audio quality is poor, check the volume levels and ensure the correct audio device is selected on your computer. Problems with Microsoft Teams integration can often be resolved by restarting the application or reinstalling the Poly Lens software. If the headset isn’t detected, try a different USB port or Bluetooth adapter. Refer to the Poly support website for more detailed troubleshooting guides and FAQs.
Frequently Asked Questions (FAQ)
Q: How do I initiate pairing with a new device? A: Put the headset into pairing mode by moving the power switch away from the ‘off’ position until the LEDs flash red and blue. Use Poly Lens to pair with a Bluetooth USB adapter. Q: What does the LED color indicate? A: Refer to the ‘Understanding LED Colors and Status’ section for a detailed explanation.
Q: Can I use the headset with Microsoft Teams? A: Yes, the Teams model features a dedicated Microsoft Teams button. Q: How do I adjust the voice prompt volume? A: This can be adjusted through the Poly Lens Desktop Application. Q: What is Advanced Digital Hybrid ANC? A: It’s Poly’s latest noise-cancelling technology, enhancing audio quality.
Safety and Regulatory Information
Important Safety Instructions: To prevent potential hearing damage, avoid prolonged exposure to high volumes. Discontinue use if discomfort is experienced. Do not use the headset while operating vehicles or machinery, as it may impair awareness. Keep the device dry and avoid extreme temperatures.
Regulatory Compliance: This device complies with FCC Part 15 regulations. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Refer to Poly’s website for detailed regulatory information and certifications specific to your region.
Warranty Information
Limited Warranty: Poly offers a limited warranty against defects in materials and workmanship for the Voyager Focus 2 UC headset. The standard warranty period is one (1) year from the date of purchase, potentially extending to two (2) years with product registration. This warranty covers repair or replacement, at Poly’s discretion, of defective parts.
Exclusions: The warranty does not cover damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear. For complete warranty details, including claim procedures and regional variations, please visit the Poly website or contact Poly customer support. Proof of purchase is required for all warranty claims.